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Patient Policies Lucali Aesthetics and Regenerative Medicine

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Check In

Please arrive 30 minutes prior to your scheduled appointment time. This will allow us to get you checked in and confirm any important information, as well as give you the chance to fill out any necessary paperwork. Arriving late may interrupt your service and the services of those who follow you.

Privacy Policy

Patient privacy is a top priority at our office. We ensure that our staff will not discuss your treatments with any other clients. In order to ensure your total privacy, you may be periodically asked to verify specific information such as your birthdate, phone number or address.


We understand that unexpected complications and illnesses arise. However, a reservation is a promise between one of our experienced clinicians and you, the client. Because of the time constraints of our providers, ample notice is required for rescheduling appointments. We request that cancellations are done 24 hours prior to an appointment.

Additional Reading

If you do not cancel or reschedule an appointment 24 hours in advance, a $50 fee may be charged for weekday appointments; $100 for canceled long procedure appointments.

Return Policy

All services, service packages and pre-paid treatments are non-refundable. The price paid may be applied towards other services available at Lucali Aesthetics and Regenerative Medicine. Products can be returned, unopened, for a refund within 14 days from date of purchase. In the event that the product is open, or you are not satisfied with the performance of the product, it can be returned for a credit within 14 days of purchase and that credit can be used towards other purchases.


Our office follows all current CDC and California Department of Public Health COVID-19 guidelines as we focus on the health and safety of our patients/clients and staff. We look forward to providing you with excellent service and exceptional care. We appreciate your cooperation in following our COVID-19 policy.

Additional Reading

Please let us know if you have any sore throat, fever, cough, nasal congestion, chills or any other symptoms as soon as possible so we can reschedule your appointment to the time when you are symptom free and you are feeling well. Our staff will prescreen you for the presence of any of these symptoms during each office visit.

  • All of our staff and providers are vaccinated for COVID-19
  • Our staff has been re-trained on essential infection control and hand hygiene practices.
  • Our staff is required to wear a mask during all interactions with patients.
  • No walk-in appointments will be available.

Schedule Your Aesthetic Consultation Today

Take control of your aesthetic journey and give yourself a beautiful future with a consultation at Lucali Aesthetics and Regenerative Medicine. Dr. Lulic and the Lucali team look forward to providing you a future that looks and feels beautiful. Schedule your consultation and see the Lucali difference for yourself.

If you would like to book directly online, please click here.

By submitting this you agree to be contacted by Lucali Aesthetics and Regenerative Medicine via text, call or email. Standard rates may apply. For more details, read our Privacy Policy.